100% of All Purchases Benefit the Cathedral and its mission!

Orders & Shipping

Placing An Order

We offer three convenient ways to make a purchase at the Cathedral Gift Shop. For any help with placing an order or any questions about our products, our sales associates are waiting to guide you!


On Our Website:   www.cathedralgiftshop.com
Over The Phone:   213-680-5277
In Our Store:   555 West Temple Street, Los Angeles, CA 90012 - United States

Methods of Payment

We accept all major credit cards on our website, including Visa, MasterCard, Discover, and American Express. For in-store purchases, we accept ApplePay and travelers checks. We DO NOT accept personal checks

Online & In-Store

In-Store Only

Order Confirmations

We hope you’re as excited as we are! After placing an order, you will receive an e-mail confirmation from the Cathedral Gift shop containing your order number.If we encounter a problem with your order, we will contact you via e-mail with an explanation of the situation along with contact information for the customer service specialist who will be handling your order.

Tracking Your Order

Currently all orders are shipped domestically using The United States Postal Service (USPS). Please use the link below to track your order.


Shipping Policies

FREE STANDARD SHIPPING on All Purchases $100 and up!*

*DOES NOT include certain over-sized items*

Our items can be delivered anywhere within the U.S. (including Alaska/Hawaii) as available through USPS. We are unable to deliver to P.O. Boxes via UPS. For alternate shipping, please contact us. All charges are in U.S. funds only. Unfortunately, we are not able to process international orders through our site at this time; however, please email us to inquire about international shipping as we can accommodate some international orders.

Recycled Packaging

In our effort to minimize waste, we may use recycled packaging materials such as boxes and/or other materials (styrofoam, paper filler, etc) to ship our products. Please notify us if special packaging arrangements are required. We currently offer three levels of shipping:  Standard, Expedited and Next Day.

Shipping Methods

STANDARD:  1-3 Business days processing time + 4-7 business days shipping time
EXPEDITED:  1-3 Business days processing time + 2-3 business days shipping time.
NEXT DAY:  Will arrive the next business day after the order is processed.


In stock items are typically processed within the 48 states in 1-3 business days from the date your order is received. Estimated shipping arrival time is approximately 4-7 business days after the date your order is processed (Depending on your location and method of shipment).

Order Processing Time + Shipping Time = Delivery Time

* For made-to-order products and custom products such as Devotional Medals and jewelry, delivery times may take longer than expected and are not eligible for return.

***The Cathedral Gift Shop is not responsible for lost or stolen packages***

ALERT: Carriers are experiencing unprecedented volume increases and limited employee availability during due to Covid-19. It is possible some deliveries may arrive later then expected.

Returns & Exchanges

Customer Satisfaction

Customer Satisfaction

At the Cathedral Gift Shop, we want to make sure you have an excellent experience with us. If you need help finding something online, want more information about our products, or would like to check on the status of your order, please do not hesitate to call us during regular business hours at (213) 680-5278 or email us at [email protected].

Returns & Exchanges

Not happy with your item? Then neither are we! Our exchange and return process is simple and hassle-free.


IN-STORE:

For items purchased in our store, all returns and exchanges must be within 14 days and accompanied by a receipt. We do not accept returns on sale items, food/drink, audio/visual product, and/or items that cannot be resold due to sanitary reasons such as earrings or veils.


ONLINE:

For items purchased online, you may return or exchange your item(s) within 30 days of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. The returned item(s) must be in good condition and in the original packaging. Please email us at [email protected] and include the following:

  • Your order number
  • A brief explanation for the nature of your return

A customer service representative will respond within 3-5 business days with information about the next steps in the return process. Once an item is returned, only the cost of the item will be refunded. This does not include any shipping and handling fees.

The Cathedral Gift Shop is not responsible for any shipping and handling fees in the return process and are not responsible for any lost or damaged items during the return process. Please call us at 213-680-5277 for information.

PLEASE NOTE: Items which are personalized or made-to-order are not eligible for return or exchange unless defective. Items that are shipped directly from the manufacturer are subject to a 25% restocking fee.

Damaged & Defective Items

All items are inspected prior to shipping to ensure our customers receive their purchases in the best condition. However we may accept returns for items if they are damaged or defective. In circumstances where your item is damaged, you should promptly contact us a 213-680-5277 with details of the product and the damage and/or defect.

You can also expedite the returns process for damaged items by visiting the Damaged Items section of our website. Click the link below and fill out all of the required information to get started.


Once we receive the information you provide, we will contact you with options regarding your item{s}. If it is determined that the item(s) were not damaged in transit, you may send the item{s} to:


The Cathedral Gift Shop - 555 West Temple Street - Los Angeles, CA 90012


Refunds do not include any shipping and handling charges shown on the receipt or order confirmation. The Cathedral Gift Shop is not responsible for any Shipping charges during the return process and we are not responsible for any loss or damage to item{s} during return shipment process. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.