Orders & Shipping
Placing An Order
We offer three convenient ways to make a purchase at the Cathedral Gift Shop. For any help with placing an order or any questions about our products, our sales associates are waiting to guide you!
|On Our Website: www.cathedralgiftshop.com|
|Over The Phone: 213-680-5277|
|In Our Store: 555 West Temple Street, Los Angeles, CA 90012 - United States|
Methods of Payment
We accept all major credit cards on our website, including Visa, MasterCard, Discover, and American Express. For in-store purchases, we accept ApplePay and travelers checks. We DO NOT accept personal checks
Online & In-Store
We hope you’re as excited as we are! After placing an order, you will receive an e-mail confirmation from the Cathedral Gift shop containing your order number.If we encounter a problem with your order, we will contact you via e-mail with an explanation of the situation along with contact information for the customer service specialist who will be handling your order.
Tracking Your Order
All orders are shipped using either USPS, UPS or FedEx. Please use the links below to sign in and track your order.
*DOES NOT include certain over-sized items*
Our items can be delivered anywhere within the U.S. (including Alaska/Hawaii) as available through USPS. We are unable to deliver to P.O. Boxes via UPS. For alternate shipping, please contact us. All charges are in U.S. funds only. Unfortunately, we are not able to process international orders through our site at this time; however, please email us to inquire about international shipping as we can accommodate some international orders.
In our effort to minimize waste, we may use recycled packaging materials such as boxes and/or other materials (styrofoam, paper filler, etc) to ship our products. Please notify us if special packaging arrangements are required. We currently offer three levels of shipping: Standard, Expedited and Next Day.
STANDARD: 1-3 Business days processing time + 4-7 business days shipping time
EXPEDITED: 1-3 Business days processing time + 2-3 business days shipping time.
NEXT DAY: Will arrive the next business day after the order is processed.
In stock items are typically processed within the 48 states in 1-3 business days from the date your order is received. Estimated shipping arrival time is approximately 4-7 business days after the date your order is processed (Depending on your location and method of shipment).
Order Processing Time + Shipping Time = Delivery Time
* For made-to-order products and custom products such as Devotional Medals and jewelry, delivery times may take longer than expected and are not eligible for return.
The Cathedral Gift Shop is not responsible for lost or stolen packages
ALERT: Carriers are experiencing unprecedented volume increases and limited employee availability during due to Covid-19. It is possible some deliveries may arrive later then expected.
At the Cathedral Gift Shop, we want to make sure you have an excellent experience with us. If you need help finding something online, want more information about our products, or would like to check on the status of your order, please do not hesitate to call us during regular business hours at (213) 680-5278 or email us at [email protected].
Returns & Exchanges
Not happy with your item? Then neither are we! Our exchange and return process is simple and hassle-free.
For items purchased in our store, all returns and exchanges must be within 14 days and accompanied by a receipt. We do not accept returns on sale items, food/drink, audio/visual product, and/or items that cannot be resold due to sanitary reasons such as earrings or veils.
For items purchased online, you may return or exchange your item(s) within 30 days of purchase. Please email us at [email protected] and include your order number with a brief explanation for the nature of your return, and a customer service representative will respond within 3-5 business days with information about the next steps in the return process.
Returned items may be subject to a return shipping fee. Please call us at 213-680-5277 for information.
PLEASE NOTE: Items which are personalized or made-to-order are not eligible for return or exchange unless defective. Items that are shipped directly from the manufacturer are subject to a 25% restocking fee.
***The Cathedral Gift Shop is not responsible for lost or stolen packages.***