Orders & Shipping
As concern over the COVID-19 pandemic continues to grow, additional safety measures have been put in place to protect Cathedral visitors and staff. With the implementation of the Los Angeles “Safer at Home” directives, the entire Cathedral Complex is now closed to the public. This action includes temporarily closing the Cathedral Gift Shop and its shipping department. For that reason we are unable to process any on-line orders for the moment.
We know that at times like these, we find comfort in a statue of our favorite Saint, that special rosary, and daily scripture readings and meditation to help us keep the faith. We encourage you to browse through our online store and create an account and a wish list so that these reminders of faith can find their way to your Catholic home when we are back and running. Check back with us and we will update you as more information becomes available.
In the meanwhile, please know that the prayers of the Gift Shop staff and all the Cathedral family accompany you during these challenging days.
For more information about COVID-19 and what you can do to keep healthy and safe, visit the Centers for Disease Control at cdc.gov or your local health department's website here.
Placing An Order
We offer three convenient ways to make a purchase at the Cathedral Gift Shop. For any help with placing an order or any questions about our products, our sales associates are waiting to guide you!
|On Our Website: www.cathedralgiftshop.com|
|Over The Phone: 213-680-5277|
|In Our Store: 555 West Temple Street, Los Angeles, CA 90012 - United States|
Methods of Payment
We accept all major credit cards on our website, including Visa, MasterCard, Discover, and American Express. For in-store purchases, we accept ApplePay and travelers checks. We DO NOT accept personal checks
Online & In-Store
We hope you’re as excited as we are! After placing an order, you will receive an e-mail confirmation from the Cathedral Gift shop containing your order number.If we encounter a problem with your order, we will contact you via e-mail with an explanation of the situation along with contact information for the customer service specialist who will be handling your order.
Tracking Your Order
All orders are shipped using either USPS, UPS or FedEx. Please use the links below to sign in and track your order.
*DOES NOT include certain over-sized items*
Our items can be delivered anywhere within the U.S. (including Alaska/Hawaii) as available through UPS. We are unable to deliver to P.O. Boxes via UPS. For alternate shipping, please contact us. All charges are in U.S. funds only. Unfortunately, we are not able to process international orders through our site at this time; however, please email us to inquire about international shipping as we can accommodate some international orders.
In our effort to minimize waste, we may use recycled packaging materials such as boxes and/or other materials (styrofoam, paper filler, etc) to ship our products. Please notify us if special packaging arrangements are required. We currently offer three levels of shipping: Standard, Expedited and Next Day.
STANDARD: 1-3 Business days processing time + 4-7 business days shipping time
EXPEDITED: 1-3 Business days processing time + 2-3 business days shipping time.
NEXT DAY: Will arrive the next business day after the order is processed.
In stock items are typically processed within the 48 states in 1-3 business days from the date your order is received. Estimated shipping arrival time is approximately 4-7 business days after the date your order is processed (Depending on your location and method of shipment).
Order Processing Time + Shipping Time = Delivery Time
At the Cathedral Gift Shop, we want to make sure you have an excellent experience with us. If you need help finding something online, want more information about our products, or would like to check on the status of your order, please do not hesitate to call us during regular business hours at (213) 680-5278 or email us at [email protected].
Returns & Exchanges
Not happy with your item? Then neither are we! Our exchange and return process is simple and hassle-free.
For items purchased in our store, all returns and exchanges must be within 14 days and accompanied by a receipt. We do not accept returns on sale items, food/drink, audio/visual product, and/or items that cannot be resold due to sanitary reasons such as earrings or veils.
For items purchased online, you may return or exchange your item(s) within 30 days of purchase. Please email us at [email protected] and include your order number with a brief explanation for the nature of your return, and a customer service representative will respond within 3-5 business days with information about the next steps in the return process.
PLEASE NOTE: Items which are personalized or made-to-order are not eligible for return or exchange unless defective. Items that are shipped directly from the manufacturer are subject to a 25% restocking fee.